Contact us

A modern tram arrives at a Chinese station as passengers wait, symbolizing smooth travel and accessibility with Bridge to Locals.

Contact us

Do you have any question?

FAQ

Hi! Having any questions? Here is the answers for the common questions we may be asked.

Or feel free to sending message to ask :-)For the reason of time zone, we will answer every messages and email in 24 hours :-D

How can I contact my local friend?

WeChat is the most popular communication tool in China, and not everyone uses WhatsApp, Instagram, etc., due to the internet restrictions. In this case, we recommend downloading WeChat to stay connected with locals. We can create a group for you to provide assistance when needed.
If you prefer not to download WeChat, we can also help transfer your information as an alternative.

What should I do if I have special requirements?

Please send us a message so we can discuss it further. Alternatively, you can add a note during the payment process :)

How can I contact you and receive the product?

All the products on our website are currently digital. After you make a purchase, you will receive an email from us containing the information you need.

Payment will only be finalized after you confirm that the trip is complete or the document has been successfully received.

What if I’m not satisfied with my local friend?

We can arrange for a different person for your next booked activity. Additionally, we will intervene to provide support and mediate when necessary.
Please also remember to show respect to our local friends. :) Similarly, we have rules in place to protect locals as well.

Or feel free to sending message to ask :-)For the reason of time zone, we will answer every messages and email in 24 hours :-D

An icon of a heart embraced by two hands, symbolizing meaningful connections and supporting local communities while traveling.

Empower Locals

Thank you for sharing new perspectives and connecting with locals in a meaningful way

An icon of two suitcases representing unique travel experiences beyond traditional guidebooks and fixed itineraries.

Travel Differently

Immerse yourself in authentic local experiences beyond traditional guidebooks and fixed itineraries

An icon of two happy faces, symbolizing meeting like-minded locals and forming meaningful friendships while exploring new places.

Connect with Friends

Discover like-minded locals and create meaningful connections during your trip

An icon of a notepad and pencil, representing customized travel recommendations and tailored itinerary planning.

Personalized Travel Insights

Get customized travel recommendations tailored to your interests for a unique adventure